costaricafinca Posted December 14, 2010 Report Share Posted December 14, 2010 I had PM'ed to report this problem, but now will add my grievance along with the others. It seems to be a problem when the ad's at the top of the pages are trying to load. Quote Link to comment Share on other sites More sharing options...
Epicatt2 Posted December 14, 2010 Report Share Posted December 14, 2010 I had PM'ed to report this problem, but now will add my grievance along with the others. It seems to be a problem when the ad's at the top of the pages are trying to load. Hi CRF, This slowdown problem is not internal; it's external. I answered with a basic explantion to Julie, earlier here in the Support Forum. TG explained it to me and the problem comes and goes and is being caused as a retribution on behalf of Wikileaks' founder's incarceration by anonymous parties who are overloading servers causing 'denial of service' events which is what is causing these slowdowns. They come and go abruptly. It has nothing to do with the ad icons loading slowly, rather it is why they are loading slowly! HTH Paul M. == PS - Please read the reply to Julie H. that I made for a bit more info. (That is if you have time to wait for it to open.) [ sigh ] == Quote Link to comment Share on other sites More sharing options...
TicoGrande Posted December 15, 2010 Report Share Posted December 15, 2010 We have had issues with the ads... though not for many months. Here in San Jose, I am experiencing no delays, but Paul called me and two others have reported slow service. I asked Paul to run a TRACEROUTE and his showed significant issues between his home and my servers. Those of you who are techie... or curious, can run the same program from your PC/MAC from your location to actually see what is happening on the Net. AMNET has had tremendous connective issues in CR (though they deny it). ICE as well, though less than AMNET. Cabletica... almost no issues. A tracerout gives you a road map and you can SEE issues, then communicate the problem to your ISP... who sadly, wil liley do nothing. The wikileaks jerks have coursed some congestion issues as well. Below is a traceroute from my Mac to the servers... traceroute forums.arcr.net traceroute to forums.arcr.net (207.58.168.246), 64 hops max, 52 byte packets 1 10.0.1.1 (10.0.1.1) 0.522 ms 0.213 ms 0.184 ms 2 10.25.0.1 (10.25.0.1) 7.391 ms 7.831 ms 9.251 ms 3 172.16.1.73 (172.16.1.73) 10.051 ms 17.720 ms 8.135 ms 4 172.16.1.249 (172.16.1.249) 8.680 ms 16.340 ms 9.819 ms 5 172.16.1.250 (172.16.1.250) 8.555 ms 9.537 ms 8.233 ms 6 tele-core01-ge1-13-cabletica.racsa.co.cr (200.122.150.141) 8.288 ms 10.171 ms 8.524 ms 7 200.122.191.165 (200.122.191.165) 7.224 ms 8.310 ms 9.989 ms 8 200.122.191.217 (200.122.191.217) 11.317 ms 22.412 ms 17.372 ms 9 200.122.191.230 (200.122.191.230) 8.020 ms 8.009 ms 8.192 ms 10 so-2-0-2-0.loacr1.losangeles.opentransit.net (193.251.151.193) 104.276 ms 105.650 ms 103.774 ms 11 po13-0.palcr3.paloalto.opentransit.net (193.251.243.6) 105.158 ms gi12-0-0.palcr3.paloalto.opentransit.net (193.251.243.202) 103.985 ms 102.985 ms 12 208.175.186.153 (208.175.186.153) 104.700 ms 208.175.186.217 (208.175.186.217) 103.069 ms 112.234 ms 13 cr2-pos-0-0-5-0.sanfrancisco.savvis.net (204.70.200.194) 108.586 ms 107.141 ms 107.334 ms 14 cr2-pos-0-0-2-3.washington.savvis.net (204.70.196.134) 127.971 ms 130.327 ms 131.643 ms 15 msr1-tengig-0-3-0-0.washington.savvis.net (204.70.196.98) 130.400 ms 132.307 ms 131.290 ms 16 204.70.206.77 (204.70.206.77) 129.117 ms 129.560 ms 127.893 ms 17 64.242.15.186 (64.242.15.186) 138.895 ms 130.302 ms 180.893 ms 18 sc-smv2460.servint.net (207.52.183.92) 130.324 ms 130.034 ms 130.398 ms 19 cp.blackcoralgroup.net (207.58.148.246) 133.826 ms 132.927 ms 128.584 ms Those grouping of 4 numbers are router IP addresses and tell us where the signal is traveling to get from us to you. Mine starts at Cabletica... then heads around CR and leaves for the trip to the US. While the trace was near instantaneous... what is interesting is that instead of going directly from CR to Miami to Wash DC where the server is located.... it goes all over the place... LA, San Francisco and THEN to DC. Odd... but only CR can control the routing. Anyway.... any of you can run your own traceroute from your location to see where or if there is a problem. TG Quote Link to comment Share on other sites More sharing options...
ciclista Posted December 15, 2010 Report Share Posted December 15, 2010 Other websites in CR (Insidecostarica, TicoTimes, AMCostaRica) are as fast for me (in NorCal) as they normally are. The really slow download times from this forum have only occurred (for me) during the last few days. Maybe it will get faster when I get to CR on Friday. Quote Link to comment Share on other sites More sharing options...
costaricafinca Posted December 15, 2010 Author Report Share Posted December 15, 2010 Suggest you remove the links at the top and just post the photos advertising the businesses.... Quote Link to comment Share on other sites More sharing options...
ATPCAL Posted December 15, 2010 Report Share Posted December 15, 2010 traceroute forums.arcr.net traceroute to forums.arcr.net (207.58.168.246), 64 hops max, 52 byte packets 18 sc-smv2460.servint.net (207.52.183.92) 130.324 ms 130.034 ms 130.398 ms 19 cp.blackcoralgroup.net (207.58.148.246) 133.826 ms 132.927 ms 128.584 ms[/code] Below is a traceroute from my Mac in Grecia to forums.arcr.net: Traceroute has started… traceroute to forums.arcr.net (207.58.168.246), 64 hops max, 52 byte packets 1 IP Address Deleted 7.508 ms 6.749 ms 1.746 ms 2 IP Address Deleted 28.873 ms 18.703 ms 17.745 ms 3 IP Address Deleted 9.703 ms 13.589 ms 10.285 ms 4 IP Address Deleted 12.339 ms 13.157 ms 15.098 ms 5 200.122.191.133 (200.122.191.133) 14.124 ms * * 6 200.122.191.210 (200.122.191.210) 16.496 ms 20.191 ms 32.140 ms 7 200.122.191.217 (200.122.191.217) 17.664 ms 20.507 ms 16.060 ms 8 200.122.191.230 (200.122.191.230) 16.464 ms 28.969 ms 14.556 ms 9 so-2-0-2-0.loacr1.losangeles.opentransit.net (193.251.151.193) 113.944 ms 117.905 ms 114.524 ms 10 gi12-0-0.palcr3.paloalto.opentransit.net (193.251.243.202) 108.180 ms 112.858 ms 111.037 ms 11 208.175.186.217 (208.175.186.217) 126.907 ms 110.801 ms 208.175.186.153 (208.175.186.153) 157.794 ms 12 cr2-pos-0-0-5-0.sanfrancisco.savvis.net (204.70.200.194) 112.374 ms 126.147 ms 112.804 ms 13 cr2-pos-0-0-2-3.washington.savvis.net (204.70.196.134) 146.327 ms 137.352 ms 149.821 ms 14 msr1-tengig-0-3-0-0.washington.savvis.net (204.70.196.98) 132.019 ms 139.226 ms 141.562 ms 15 er1-gig-3-0-1.dck.savvis.net (204.70.203.6) 136.352 ms 143.766 ms 149.868 ms 16 64.242.15.186 (64.242.15.186) 139.379 ms 141.931 ms 151.635 ms 17 sc-smv2460.servint.net (207.58.153.92) 149.932 ms 143.403 ms 137.312 ms 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * I manually stopped the traceroute as it was taking too long to make the last hop (deduced from TG's traceroute). So, at least for me, the problem is at the last hop, from sc-smv2460.servint.net to cp.blackcoralgroup.net Hope this helps in getting the problem resolved. Quote Link to comment Share on other sites More sharing options...
ciclista Posted December 16, 2010 Report Share Posted December 16, 2010 Suggest you remove the links at the top and just post the photos advertising the businesses.... Welllll, considering that AM Costa Rica's website still loads fast, and we know how many ads are packed into their pages, I'd guess that the problem isn't the ads unless they have some weird formatting. Quote Link to comment Share on other sites More sharing options...
TicoGrande Posted December 16, 2010 Report Share Posted December 16, 2010 Ciclista is correct.. it is NOT the ads. No weird formatting... and some are served from Google... not a company know for slow delivery or ads. Saying that, it is clear some of you, but not all of you my any means, are having issues so I need to try to assist. Fixing something I cannot personally duplicate is VERY hard. Does not mean I do not believe it... just makes the job harder. Still I am going to play around and see if I can find anything that might be causing this, even if not widespread. ATPCAL Apparently you want to keep your IP private... which is fine... but without it, I can not backtrace from the server... So in order to protect your privacy... the last two digits of your IP are: 255.4 - Let me know only if I am not correct. Should have some answers today.... or not TG Quote Link to comment Share on other sites More sharing options...
ciclista Posted December 16, 2010 Report Share Posted December 16, 2010 Last night around 10pm CST the pages loaded as fast as they did when there was no problem, but this morning the loading is slow again. I just checked 10 other websites from CR, including the Arenal Grumbler, and they all load completely in about 5 seconds. Quote Link to comment Share on other sites More sharing options...
TicoGrande Posted December 16, 2010 Report Share Posted December 16, 2010 Any geeks or geek wannabes out there? Any of you who are and are having issues with slowness can assist me greatly. First testing has revealed what is called a packet loss of 25-50% between the US and CR. This is NOT a server issue. Packets of data are being lost (and then must be re-sent) between our data center and Costa Rica. This may be the cause of the problem, which I sort of expected and explained earlier. So... you wanna help? First... Are you running Windows (or a MAC like mine with Windows installed?) Do this: 1. Go to http://winmtr.sourceforge.net/ See this: The latest version is 0.8. Download WinMTR now! We are preparing v0.9, due date February 2011. Contact us directly if you need an older version. Installation You will get a .zip archive containing two files WinMTR.exe and LICENSE.TXT. Just extract the WinMTR.exe and click to run it. It requires no other installation effort. This software is NOT dangerous and is not malware. It for professional testing of the Internet for packet loss. It runs only on Windows Download the zipped file and run the program WinMTR.exe on your PC ***for AT LEAST 15 MINUTES***. Use the Copy to Clipboard button and PASTE the results here on this forum. It will help me.... TG Quote Link to comment Share on other sites More sharing options...
ciclista Posted December 16, 2010 Report Share Posted December 16, 2010 In WinMtr, what is the "host"? Using "http://forums.arcr.net" returns an error message "Unable to get raw socket". Quote Link to comment Share on other sites More sharing options...
ATPCAL Posted December 16, 2010 Report Share Posted December 16, 2010 (edited) ATPCAL Apparently you want to keep your IP private... which is fine... but without it, I can not backtrace from the server... So in order to protect your privacy... the last two digits of your IP are: 255.4 - Let me know only if I am not correct. That's the correct ending of the IP address for the gateway I am using. While the packet loss may contribute to the slowness of the transmission speed, according to the traceroute I ran (ran again today also), the problem appears to be the connectivity between sc-smv2460.servint.net and cp.blackcoralgroup.net, both of which are located on servers in the US. Edited December 16, 2010 by ATPCAL Quote Link to comment Share on other sites More sharing options...
TicoGrande Posted December 16, 2010 Report Share Posted December 16, 2010 ATPCAL No... that is not the issue. Those servers are co-located and the issue is with your tracert program. YOUR issue is 100% RACSA.... and may be affecting your entire company. Now that you have confirmed your IP, here is what is coming to YOU. XXX.7XXX.255.4 Hostname %Loss Rcv Snt Last Best Avg Worst 1. sc-smv2460.servint.net 0% 445 445 0 0 0 0 2. 209.50.254.26 2% 438 445 0 0 22 236 3. gi2-19.na41.b003328-0.dca01.atlas.cogentco.com 0% 445 445 0 0 0 19 4. vl3601.mpd03.dca01.atlas.cogentco.com 1% 444 445 49 0 36 296 5. te9-2.mpd01.dca01.atlas.cogentco.com 0% 445 445 0 0 18 344 6. te0-3-0-0.mpd22.dca01.atlas.cogentco.com 0% 445 445 0 0 0 19 7. te0-2-0-5.mpd22.iad02.atlas.cogentco.com 0% 445 445 1 1 1 13 8. sprint.iad01.atlas.cogentco.com 0% 445 445 1 1 1 38 9. sl-crs2-dc-0-1-0-0.sprintlink.net 0% 445 445 3 2 4 59 10. 144.232.25.119 0% 445 445 13 13 13 19 11. sl-crs2-orl-0-15-2-0.sprintlink.net 0% 445 445 22 20 21 29 12. sl-crs2-orl-0-15-5-0.sprintlink.net 0% 445 445 20 20 20 30 13. sl-racsa-44883-0.sprintlink.net 0% 445 445 117 117 117 122 14. 200.122.191.182 25% 337 445 68 68 68 74 <<<< 15. perseus-sj-dist01-fe6-1-0.racsa.co.cr 1% 444 445 119 119 119 148 16. sj-core01-vl64-perseus.racsa.co.cr 58% 190 445 108 108 109 114 <<<<< 17. 200.122.191.134 0% 444 445 119 119 119 129 18. ???255-4.xxxs.net 0% 444 444 112 109 112 129 What you ares seeing here is a TREMENDOUS packet (information) 58% loss at routers sj-core01-vl64-perseus.racsa.co.cr and 25% at 200.122.191.182 , both owned by RACSA Here is mine cp.blackcoralgroup.net Thu Dec 16 11:56:38 2010 Keys: D - Display mode R - Restart statistics Q - Quit Packets Pings Hostname %Loss Rcv Snt Last Best Avg Worst 1. sc-smv2460.servint.net 0% 982 982 0 0 0 0 2. 63-218-83-153.static.pccwglobal.net 0% 982 982 0 0 5 205 3. 206.111.0.249.ptr.us.xo.net 0% 982 982 2 1 4 131 4. vb2000d1.rar3.washington-dc.us.xo.net 0% 982 982 3 2 3 24 5. te-3-0-0.rar3.atlanta-ga.us.xo.net 0% 982 982 30 30 30 52 6. te-4-0-0.rar3.miami-fl.us.xo.net 0% 982 982 30 30 31 52 7. 207.88.12.162.ptr.us.xo.net 0% 981 981 28 28 28 33 8. 206.111.1.230.ptr.us.xo.net 1% 980 981 71 71 71 90 9. 200.122.191.206 48% 515 981 71 71 71 74 10. 200.122.191.214 0% 981 981 112 112 112 178 11. ??? 12. ??? 13. ??? 14. ??? 15. ip166-37-241-190.ct.co.cr 0% 981 981 129 126 133 322 I am losing 48% at RACSA router 200.122.191.206 There is the issue. For those of you affected, you can contact your ISP and tell them then RACSA routers that are malfunctioning.... I cannot guarantee they will do anything. This information is public and you may copy and paste to provide proof of the issue. If I get a minute, I will run this for finca, grumbler and cyclist, but assuredly, the results will be the same. TG Quote Link to comment Share on other sites More sharing options...
TicoGrande Posted December 16, 2010 Report Share Posted December 16, 2010 OK... Finca? Your packet loss is negligible as of this minute, but as you are in CR, your are affected by RACSA issues. Ciclista... you are in the US and thus not affected by RACSA... YET Grumbler... You are using a VPN so while I can see you, see your hidden IP and know you are using a VPN, this means I cannot provide you with more info. That use of the VPN will affect everything. You want help? Give me a call, but I know you are affected as the others by RACSA issues. This ends it... now we know! TG Quote Link to comment Share on other sites More sharing options...
ATPCAL Posted December 16, 2010 Report Share Posted December 16, 2010 (edited) ATPCAL No... that is not the issue. Those servers are co-located and the issue is with your tracert program. YOUR issue is 100% RACSA.... and may be affecting your entire company. So, why was only the ARCR forum site slow in loading? I say was because the problem appears to have been solved at least for me. Now tracert run from my machine (on a Mac using either the terminal command or the network utility) completes all hops to forums.arcr.net and the pages load faster than they did earlier. Edited December 16, 2010 by ATPCAL Quote Link to comment Share on other sites More sharing options...
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