S-L-O-W connection to Forums

[costaricafinca 0]

I had PM'ed to report this problem, but now will add my grievance along with the others.

It seems to be a problem when the ad's at the top of the pages are trying to load.

[Epicatt2 0]

I had PM'ed to report this problem, but now will add my grievance along with the others.

It seems to be a problem when the ad's at the top of the pages are trying to load.

Hi CRF,

 

This slowdown problem is not internal; it's external. I answered with a basic explantion to Julie, earlier here in the Support Forum. TG explained it to me and the problem comes and goes and is being caused as a retribution on behalf of Wikileaks' founder's incarceration by anonymous parties who are overloading servers causing 'denial of service' events which is what is causing these slowdowns. They come and go abruptly. It has nothing to do with the ad icons loading slowly, rather it is why they are loading slowly!

 

HTH

 

Paul M.

==

PS - Please read the reply to Julie H. that I made for a bit more info. (That is if you have time to wait for it to open.) [ sigh ]

==

[TicoGrande 0]

We have had issues with the ads... though not for many months.

 

Here in San Jose, I am experiencing no delays, but Paul called me and two others have reported slow service.

 

I asked Paul to run a TRACEROUTE and his showed significant issues between his home and my servers.

 

Those of you who are techie... or curious, can run the same program from your PC/MAC from your location to actually see what is happening on the Net.

 

AMNET has had tremendous connective issues in CR (though they deny it). ICE as well, though less than AMNET. Cabletica... almost no issues.

 

A tracerout gives you a road map and you can SEE issues, then communicate the problem to your ISP... who sadly, wil liley do nothing.

 

The wikileaks jerks have coursed some congestion issues as well.

 

Below is a traceroute from my Mac to the servers...

 

 

traceroute forums.arcr.net
traceroute to forums.arcr.net (207.58.168.246), 64 hops max, 52 byte packets
1  10.0.1.1 (10.0.1.1)  0.522 ms  0.213 ms  0.184 ms
2  10.25.0.1 (10.25.0.1)  7.391 ms  7.831 ms  9.251 ms
3  172.16.1.73 (172.16.1.73)  10.051 ms  17.720 ms  8.135 ms
4  172.16.1.249 (172.16.1.249)  8.680 ms  16.340 ms  9.819 ms
5  172.16.1.250 (172.16.1.250)  8.555 ms  9.537 ms  8.233 ms
6  tele-core01-ge1-13-cabletica.racsa.co.cr (200.122.150.141)  8.288 ms  10.171 ms  8.524 ms
7  200.122.191.165 (200.122.191.165)  7.224 ms  8.310 ms  9.989 ms
8  200.122.191.217 (200.122.191.217)  11.317 ms  22.412 ms  17.372 ms
9  200.122.191.230 (200.122.191.230)  8.020 ms  8.009 ms  8.192 ms
10  so-2-0-2-0.loacr1.losangeles.opentransit.net (193.251.151.193)  104.276 ms  105.650 ms  103.774 ms
11  po13-0.palcr3.paloalto.opentransit.net (193.251.243.6)  105.158 ms
   gi12-0-0.palcr3.paloalto.opentransit.net (193.251.243.202)  103.985 ms  102.985 ms
12  208.175.186.153 (208.175.186.153)  104.700 ms
   208.175.186.217 (208.175.186.217)  103.069 ms  112.234 ms
13  cr2-pos-0-0-5-0.sanfrancisco.savvis.net (204.70.200.194)  108.586 ms  107.141 ms  107.334 ms
14  cr2-pos-0-0-2-3.washington.savvis.net (204.70.196.134)  127.971 ms  130.327 ms  131.643 ms
15  msr1-tengig-0-3-0-0.washington.savvis.net (204.70.196.98)  130.400 ms  132.307 ms  131.290 ms
16  204.70.206.77 (204.70.206.77)  129.117 ms  129.560 ms  127.893 ms
17  64.242.15.186 (64.242.15.186)  138.895 ms  130.302 ms  180.893 ms
18  sc-smv2460.servint.net (207.52.183.92)  130.324 ms  130.034 ms  130.398 ms
19  cp.blackcoralgroup.net (207.58.148.246)  133.826 ms  132.927 ms  128.584 ms

 

 

Those grouping of 4 numbers are router IP addresses and tell us where the signal is traveling to get from us to you. Mine starts at Cabletica... then heads around CR and leaves for the trip to the US.

 

While the trace was near instantaneous... what is interesting is that instead of going directly from CR to Miami to Wash DC where the server is located.... it goes all over the place... LA, San Francisco and THEN to DC.

 

Odd... but only CR can control the routing.

 

Anyway.... any of you can run your own traceroute from your location to see where or if there is a problem.

 

TG

[ciclista 0]

Other websites in CR (Insidecostarica, TicoTimes, AMCostaRica) are as fast for me (in NorCal) as they normally are. The really slow download times from this forum have only occurred (for me) during the last few days. Maybe it will get faster when I get to CR on Friday.

[costaricafinca 0]

Suggest you remove the links at the top and just post the photos advertising the businesses....

[ATPCAL 0]

 

traceroute forums.arcr.net

traceroute to forums.arcr.net (207.58.168.246), 64 hops max, 52 byte packets

 

18 sc-smv2460.servint.net (207.52.183.92) 130.324 ms 130.034 ms 130.398 ms

19 cp.blackcoralgroup.net (207.58.148.246) 133.826 ms 132.927 ms 128.584 ms[/code]

 

 

Below is a traceroute from my Mac in Grecia to forums.arcr.net:

 

Traceroute has started…

 

traceroute to forums.arcr.net (207.58.168.246), 64 hops max, 52 byte packets

1 IP Address Deleted 7.508 ms 6.749 ms 1.746 ms

2 IP Address Deleted 28.873 ms 18.703 ms 17.745 ms

3 IP Address Deleted 9.703 ms 13.589 ms 10.285 ms

4 IP Address Deleted 12.339 ms 13.157 ms 15.098 ms

5 200.122.191.133 (200.122.191.133) 14.124 ms * *

6 200.122.191.210 (200.122.191.210) 16.496 ms 20.191 ms 32.140 ms

7 200.122.191.217 (200.122.191.217) 17.664 ms 20.507 ms 16.060 ms

8 200.122.191.230 (200.122.191.230) 16.464 ms 28.969 ms 14.556 ms

9 so-2-0-2-0.loacr1.losangeles.opentransit.net (193.251.151.193) 113.944 ms 117.905 ms 114.524 ms

10 gi12-0-0.palcr3.paloalto.opentransit.net (193.251.243.202) 108.180 ms 112.858 ms 111.037 ms

11 208.175.186.217 (208.175.186.217) 126.907 ms 110.801 ms

208.175.186.153 (208.175.186.153) 157.794 ms

12 cr2-pos-0-0-5-0.sanfrancisco.savvis.net (204.70.200.194) 112.374 ms 126.147 ms 112.804 ms

13 cr2-pos-0-0-2-3.washington.savvis.net (204.70.196.134) 146.327 ms 137.352 ms 149.821 ms

14 msr1-tengig-0-3-0-0.washington.savvis.net (204.70.196.98) 132.019 ms 139.226 ms 141.562 ms

15 er1-gig-3-0-1.dck.savvis.net (204.70.203.6) 136.352 ms 143.766 ms 149.868 ms

16 64.242.15.186 (64.242.15.186) 139.379 ms 141.931 ms 151.635 ms

17 sc-smv2460.servint.net (207.58.153.92) 149.932 ms 143.403 ms 137.312 ms

18 * * *

19 * * *

20 * * *

21 * * *

22 * * *

23 * * *

24 * * *

25 * * *

26 * * *

27 * * *

28 * * *

29 * * *

30 * * *

 

I manually stopped the traceroute as it was taking too long to make the last hop (deduced from TG's traceroute).

 

So, at least for me, the problem is at the last hop, from sc-smv2460.servint.net to cp.blackcoralgroup.net

 

Hope this helps in getting the problem resolved.

[ciclista 0]

Suggest you remove the links at the top and just post the photos advertising the businesses....

 

Welllll, considering that AM Costa Rica's website still loads fast, and we know how many ads are packed into their pages, I'd guess that the problem isn't the ads unless they have some weird formatting.

[TicoGrande 0]

Ciclista is correct.. it is NOT the ads. No weird formatting... and some are served from Google... not a company know for slow delivery or ads.

 

Saying that, it is clear some of you, but not all of you my any means, are having issues so I need to try to assist.

 

Fixing something I cannot personally duplicate is VERY hard. Does not mean I do not believe it... just makes the job harder.

 

Still I am going to play around and see if I can find anything that might be causing this, even if not widespread.

 

ATPCAL Apparently you want to keep your IP private... which is fine... but without it, I can not backtrace from the server... So in order to protect your privacy... the last two digits of your IP are: 255.4 - Let me know only if I am not correct.

Should have some answers today.... or not

TG

[ciclista 0]

Last night around 10pm CST the pages loaded as fast as they did when there was no problem, but this morning the loading is slow again.

 

I just checked 10 other websites from CR, including the Arenal Grumbler, and they all load completely in about 5 seconds.

[TicoGrande 0]

Any geeks or geek wannabes out there?

Any of you who are and are having issues with slowness can assist me greatly.

First testing has revealed what is called a packet loss of 25-50% between the US and CR. This is NOT a server issue. Packets of data are being lost (and then must be re-sent) between our data center and Costa Rica. This may be the cause of the problem, which I sort of expected and explained earlier.

So... you wanna help?

First... Are you running Windows (or a MAC like mine with Windows installed?)

Do this:

1. Go to http://winmtr.sourceforge.net/

See this:

The latest version is 0.8. Download WinMTR now! We are preparing v0.9, due date February 2011.

Contact us directly if you need an older version.

Installation

You will get a .zip archive containing two files WinMTR.exe and LICENSE.TXT.

Just extract the WinMTR.exe and click to run it. It requires no other installation effort.

This software is NOT dangerous and is not malware. It for professional testing of the Internet for packet loss. It runs only on Windows

Download the zipped file and run the program WinMTR.exe on your PC ***for AT LEAST 15 MINUTES***.

Use the Copy to Clipboard button and PASTE the results here on this forum.

It will help me....

TG

[ciclista 0]

In WinMtr, what is the "host"?

 

Using "http://forums.arcr.net" returns an error message "Unable to get raw socket".

[ATPCAL 0]

ATPCAL Apparently you want to keep your IP private... which is fine... but without it, I can not backtrace from the server... So in order to protect your privacy... the last two digits of your IP are: 255.4 - Let me know only if I am not correct.

That's the correct ending of the IP address for the gateway I am using. While the packet loss may contribute to the slowness of the transmission speed, according to the traceroute I ran (ran again today also), the problem appears to be the connectivity between sc-smv2460.servint.net and cp.blackcoralgroup.net, both of which are located on servers in the US.

 



Edited December 16, 2010 by ATPCAL

[TicoGrande 0]

ATPCAL

 

No... that is not the issue. Those servers are co-located and the issue is with your tracert program.

 

YOUR issue is 100% RACSA.... and may be affecting your entire company.

 

Now that you have confirmed your IP, here is what is coming to YOU.

 

 XXX.7XXX.255.4
Hostname                                                                            %Loss  Rcv  Snt  Last Best  Avg  Worst
1. sc-smv2460.servint.net                                                 			0%  445  445 	0    0    0 	0
2. 209.50.254.26                                                                      2%  438  445 	0    0   22    236
3. gi2-19.na41.b003328-0.dca01.atlas.cogentco.com                         			0%  445  445 	0    0    0 	19
4. vl3601.mpd03.dca01.atlas.cogentco.com                                              1%  444  445    49    0   36    296
5. te9-2.mpd01.dca01.atlas.cogentco.com                                   			0%  445  445 	0    0   18    344
6. te0-3-0-0.mpd22.dca01.atlas.cogentco.com                               			0%  445  445 	0    0    0	19
7. te0-2-0-5.mpd22.iad02.atlas.cogentco.com                               			0%  445  445 	1    1    1	13
8. sprint.iad01.atlas.cogentco.com                                                    0%  445  445 	1    1    1 	38
9. sl-crs2-dc-0-1-0-0.sprintlink.net                                                  0%  445  445 	3    2    4	59
10. 144.232.25.119                                                         			0%  445  445    13   13   13 	19
11. sl-crs2-orl-0-15-2-0.sprintlink.net                                                0%  445  445    22   20   21 	29
12. sl-crs2-orl-0-15-5-0.sprintlink.net                                                0%  445  445    20   20   20 	30
13. sl-racsa-44883-0.sprintlink.net                                                    0%  445  445   117  117  117    122
14. 200.122.191.182                                                       			25%  337  445    68   68   68 	74 <<<<
15. perseus-sj-dist01-fe6-1-0.racsa.co.cr                                              1%  444  445   119  119  119    148
16. sj-core01-vl64-perseus.racsa.co.cr                                                58%  190  445   108  108  109    114  <<<<<
17. 200.122.191.134                                                                    0%  444  445   119  119  119    129
18. ???255-4.xxxs.net                                              0%  444  444   112  109  112    129 

 

What you ares seeing here is a TREMENDOUS packet (information) 58% loss at routers sj-core01-vl64-perseus.racsa.co.cr and 25% at 200.122.191.182 , both owned by RACSA

 

Here is mine

 

 cp.blackcoralgroup.net                                                     					Thu Dec 16 11:56:38 2010
Keys:  D - Display mode    R - Restart statistics    Q - Quit
                                                              					Packets   			Pings
Hostname                                                                        %Loss  Rcv  Snt  Last Best  Avg  Worst
1. sc-smv2460.servint.net                                     					0%  982  982 	0    0    0      0
2. 63-218-83-153.static.pccwglobal.net                                            0%  982  982 	0    0    5    205
3. 206.111.0.249.ptr.us.xo.net                                                    0%  982  982 	2    1    4    131
4. vb2000d1.rar3.washington-dc.us.xo.net                                          0%  982  982 	3    2    3 	24
5. te-3-0-0.rar3.atlanta-ga.us.xo.net                         					0%  982  982    30   30   30 	52
6. te-4-0-0.rar3.miami-fl.us.xo.net                           					0%  982  982    30   30   31 	52
7. 207.88.12.162.ptr.us.xo.net                                                    0%  981  981    28   28   28 	33
8. 206.111.1.230.ptr.us.xo.net                                                    1%  980  981    71   71   71 	90
9. 200.122.191.206                                           					48%  515  981    71   71   71 	74
10. 200.122.191.214                                                                0%  981  981   112  112  112    178
11. ???
12. ???
13. ???
14. ???
15. ip166-37-241-190.ct.co.cr                                                      0%  981  981   129  126  133    322

 

I am losing 48% at RACSA router 200.122.191.206

 

There is the issue.

 

For those of you affected, you can contact your ISP and tell them then RACSA routers that are malfunctioning.... I cannot guarantee they will do anything. This information is public and you may copy and paste to provide proof of the issue.

 

If I get a minute, I will run this for finca, grumbler and cyclist, but assuredly, the results will be the same.

 

TG

 

 

[TicoGrande 0]

OK... Finca? Your packet loss is negligible as of this minute, but as you are in CR, your are affected by RACSA issues.

 

Ciclista... you are in the US and thus not affected by RACSA... YET

 

Grumbler... You are using a VPN so while I can see you, see your hidden IP and know you are using a VPN, this means I cannot provide you with more info. That use of the VPN will affect everything. You want help? Give me a call, but I know you are affected as the others by RACSA issues.

 

This ends it... now we know!

 

TG

[ATPCAL 0]

ATPCAL

 

No... that is not the issue. Those servers are co-located and the issue is with your tracert program.

 

YOUR issue is 100% RACSA.... and may be affecting your entire company.

 

So, why was only the ARCR forum site slow in loading? I say was because the problem appears to have been solved at least for me. Now tracert run from my machine (on a Mac using either the terminal command or the network utility) completes all hops to forums.arcr.net and the pages load faster than they did earlier.

Edited December 16, 2010 by ATPCAL